Shared Team Inbox

One Inbox. One Team.
Better Conversations.

Collaborate on every WhatsApp conversation in one inbox.

1000+ Brands Trust Luluchat

Everything Your Team Needs In One Workspace

Manage every WhatsApp conversation from a single shared inbox where your entire sales and support team can collaborate, assign chats, leave internal notes, and respond faster—without missing a single customer.

Shared Team Inbox

Route leads with WhatsApp chatbot flows.

Why Luluchat

How it Works

Connect your team and manage every WhatsApp conversation in four simple steps.

Connect WhatsApp

Connect your official WhatsApp Business account to Luluchat.

Invite Your Team

Add unlimited teammates based on your plan and organize them into departments.

Manage Conversations Together

Assign chats, tag teammates, add internal notes, and monitor every conversation in one place.

Deliver Faster Support

Respond quicker, eliminate duplicate replies, and ensure every enquiry gets answered.

Key Benefits

Built for Fast-Growing Teams

Manage conversations efficiently as your business and team continue to grow.

Multi-Agent Collaboration

One inbox for multiple sales and support agents.

Faster Response Time

Assign conversations instantly to the right teammate.

Smart Labels & Organization

Organize contacts with custom labels.

Internal Notes

Keep internal team conversations hidden from customers.

FAQ

Got Questions?
We’ve Got Answers.

Empower your sales and support teams with a shared inbox that keeps everyone aligned, responds faster, and never lets opportunities slip away.

Talk to Expert

1. What is a Shared Team Inbox?

A Shared Team Inbox allows multiple team members to manage customer WhatsApp conversations from one shared WhatsApp Business number. Everyone can view, assign, and respond to chats in a single workspace, improving collaboration and response times.

2. Can multiple agents reply using the same WhatsApp number?

Yes. Luluchat enables multiple sales and support agents to access and respond to customer conversations simultaneously from one WhatsApp Business number.

3. How does chat assignment work?

Chats can be manually assigned to the most suitable teammate or organized into teams such as Sales, Customer Support, or different work shifts, ensuring every enquiry is handled by the right person.

4. Will customers know when conversations are transferred between agents?

No. Your customers enjoy a seamless experience while your team can continue conversations with complete chat history, ensuring smooth handovers between departments or shifts.