and more
Before Using Luluchat
Received a high volume of customer enquiries every day in Chinese, English, and Malay. The team spent time answering repetitive questions about pricing and services, making it difficult to provide fast responses.
Luluchat Customer Service AI Agent
AI automatically handled enquiries in multiple languages, answered questions, and qualified customer needs 24/7. Only complex enquiries were escalated to the customer service team, significantly reducing manual workload.
The Result
Luxe Union reduced customer service costs, delivered instant 24/7 responses, and enabled their team to focus on high-value customer enquiries while maintaining a better customer experience.
