and more
Before Using Luluchat
Castrol Malaysia received a high volume of WhatsApp enquiries from distributors every day. The team struggled to respond efficiently, making it difficult to manage enquiries and ensure timely responses.
Luluchat Message Flow Solution
Message Flow automatically qualified distributor enquiries before routing them to the right customer service agent. Multiple agents manage the same WhatsApp number while conversations are assigned to team members.
The Result
Castrol Malaysia improved response efficiency, reduced manual workload, and created a more organized B2B customer support workflow with faster enquiry handling.
